At DoodleTech, we prioritize sustainable packaging wherever possible. Our practices include:

• Purchasing surplus, brand-new boxes from other companies to prevent them from going to landfill.
• Using recycled boxes and shredded cardboard, processed in-house, to reduce waste and minimize environmental impact.
• Thoroughly inspecting all recycled materials to ensure they are clean and fit for purpose, including boxes repurposed into sheet matting.

These efforts not only help the environment but also allow us to reduce costs and pass those savings on to our customers, keeping our item prices as low as possible.

Depending on the courier service for your order, we use a variety of packaging methods:

• Small Orders (Royal Mail): Shipped in padded jiffy bags, cardboard large letter boxes and small parcel boxes.
• Larger Orders: Sent in new or recycled cardboard boxes or other suitable packaging, with adequate filling to ensure safe delivery.

Despite our best efforts to securely package your items, occasional damage can occur due to courier mishandling. If you receive a damaged item, please contact us within seven days of receiving your order. We will replace the damaged goods free of charge, provided you supply:

• Proof of the damage.
• Photos of the packaging in which the item was shipped.

Please note: Items that have been decorated cannot be refunded or replaced.

Yes, you can return eligible orders. Please refer to our returns policy for full details on eligibility and procedures.

It is crucial to double-check your personalisation details, including spelling and punctuation, before completing checkout. We engrave or carve exactly what is provided at the time of purchase.

• If the error was made during ordering, we cannot replace the item.
• If the mistake is on our part, we will provide a replacement free of charge with expedited delivery.