Delivery policy

Dispatch & Processing Times

  • Current Timeframe: All items are custom-cut to order. Our standard processing time is 0–2 working days.
  • The Process: Please note that delivery/transit times are in addition to our processing time. Your chosen shipping speed begins once your order has been prepared and handed over to the courier.
  • Business Days: For the purposes of processing, dispatch, and delivery, our working days are Monday to Friday. Orders placed over the weekend or on Bank Holidays will enter our production queue on the following working day.

 

Standard Tracked Delivery — £2.95 - £4.95

  • Light Orders: £2.95 (For smaller and lighter weight items)
  • Standard Orders: £4.95 (For larger orders or heavier items)
  • Service: Sent via our network of trusted UK couriers, primarily Royal Mail or Evri.
  • Transit Time: Once processed and dispatched, please allow 2–3 working days for your items to arrive.
  • Tracking: A tracking code will be sent to you via email as soon as your order is dispatched from our workshop.

 

Express Next-Day Tracked — £9.95

  • Service: Our priority transit service using premium couriers such as DPD, Parcelforce, or Royal Mail 24.
  • Important Note: This service is a Next Working Day delivery once your order is dispatched. Selecting "Express" affects the speed of the courier's transit, not our internal 0–2 day production timeframe.

 

General Information

  • Notifications: You will receive a confirmation email the moment your order is on its way. Depending on the courier used, you may also receive SMS text updates regarding your delivery window.
  • Delivery Queries: While we use tracked services for security, delivery speeds are ultimately outside our control once an item leaves our workshop. We kindly ask that you allow an additional two working days beyond your expected delivery date before raising a query regarding a missing or delayed order.
  • Security: Every order we ship is sent via a fully tracked service to ensure it reaches you safely.

 

Failed Delivery & Returns

  • Buyer Responsibility: If an order is returned to us due to an undeliverable address, a failed delivery attempt, or an item not being collected from a collection point, the buyer is liable for the cost of re-posting the item.
  • Re-delivery: We will contact you once the order has arrived back with us to arrange payment for a new delivery.

 

Remote Area Delivery Surcharge

While we strive to provide a flat-rate shipping experience, certain areas of the UK—specifically the Scottish Highlands, Islands, and other non-mainland postcodes—incur higher transit costs from our courier network. To ensure we can continue to offer reliable, tracked shipping to these areas, a surcharge may apply.

 

Bulk and Palleted Orders

Our standard delivery rates are designed for individual, consumer-sized orders. For bulk orders—defined as large quantities, high-weight items, or items requiring palletized transport—standard website postage rates may not apply.

If your order requires palletized delivery, or if its size and volume exceed our standard courier limits, we will calculate a bespoke delivery charge based on the most cost-effective freight solution. If a surcharge or a change in delivery method is required, we will contact you via the email provided at checkout to provide an updated quote and discuss the arrangements before your order is processed.

For bulk wholesale orders, please contact us prior to placing an order.

 

Contact Us

If you have any queries regarding postage, processing, or delivery, please feel free to reach out. You can contact us directly via our Online Contact Form and we will be happy to help.